Refund policy
Last Updated: 17 September 2026
At Homedecor, we want customers to be satisfied with their purchases.
Customers may request a return within 30 calendar days after receiving the product.
To be eligible for a return, the product must be in its original condition, unused and, where applicable, in its original packaging.
Return Costs
For eligible return requests made within the first 7 calendar days after receiving the product, Homedecor will cover the return shipping cost.
For eligible return requests made from day 8 through day 30, the customer is responsible for the return shipping cost.
If the product received is defective, damaged or incorrect, Homedecor will cover the return shipping cost, regardless of when the eligible return request is made within the applicable return period.
How to Request a Return
Before returning a product, please contact us at:
Please provide your order number and the reason for the return.
Approved returns should be sent to:
Homedecor / VERCC NEGOCIOS DIGITAIS LTDA
R Mistral, 332
Edif The Point 209A EMX
Despraiado
Cuiabá, MT 78048-222
Brazil
Refunds
Once the returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed to the original payment method within 10 business days.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Nothing in this policy excludes or limits any rights available to customers under applicable Australian consumer law.
For questions about returns or refunds, contact: