Shipping policy
Last Updated: 17 September 2026
Processing Time
Orders are processed within 2 business days after payment confirmation.
Orders are generally processed from Monday to Friday, excluding public holidays.
Shipping Time
We offer free shipping to customers in Australia.
Estimated delivery time is 4–12 business days after dispatch.
Delivery estimates are provided in good faith and may vary due to carrier operations, destination, peak periods, customs procedures or circumstances outside our reasonable control.
Logistics & Transit Process
Orders may be handled by third-party logistics providers and carriers.
Depending on product availability and logistics arrangements, orders may pass through domestic or international distribution networks before reaching the customer's delivery address.
Order Tracking
Where tracking is available, customers will receive tracking information after the order has been dispatched.
Tracking information may take some time to become active after shipment.
Lost or Delayed Packages
If your order appears significantly delayed or tracking information has not updated for an extended period, please contact:
We will review the shipment information and provide reasonable assistance in contacting or investigating the matter with the relevant logistics provider.
Incorrect Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at:
Once an order has been dispatched, we may not be able to change the delivery address.